Support

Questions, a problem at your event, or a photo you want removed? Send us a message and we'll reply by email, usually within one business day. We act on reports of objectionable content within 24 hours.

Guests

Joining: scan the QR code on the table card with your iPhone camera, or open Reelo and type the 6-character code. Sign in once with Apple or an email code.
No app? The same link opens in your browser, so you can shoot and send photos without installing anything.
Slow Wi-Fi: photos are saved on your phone first and upload by themselves when you're back online. Keep the app open for a moment if you can.
"Event is full" or "photo limit": the event has reached its plan's limit; ask the host to upgrade.
Removing a photo: ask the host, tap ••• on the photo and choose Report, or message us with the event code.

Hosts

Find your event again: sign in with the same Apple ID or email on any phone or browser and your events come with you.
Upgrades: Party and Premiere plans are one-time purchases per event. Upgrade on the event's Plan tab in your browser, or in the iPhone app once it's out. If an upgrade doesn't show within a few minutes, message us.
Refunds: bought on the web? Message us within 14 days. Bought in the iPhone app? Apple handles refunds at reportaproblem.apple.com.
Cancel Reelo+: on the web, open My Night at any event and tap Manage Reelo+. In the iPhone app, cancel in your Apple ID settings.
Keep your photos: use Save all to Photos or download the ZIP before the plan's storage period ends (Free 14 days, Party 180, Wedding 365).
Deleting your account: in the app, open the account menu and tap Delete account. This removes your account, the events you host and the photos you took.
Private or shared: in Settings, choose whether guests can see everyone's photos or only their own.